TERMS AND CONDITIONS
PAYMENT
We accept Visa, Mastercard, Discover, and American Express credit card payments. We do not accept personal checks, money orders, or direct bank transfers.
All payments are due at the time of receipt. Because all orders are made to order (unless specifically stated in the listing) you will have 24 hours to cancel the order for a full refund.
PROCESSING TIME
Standard processing for all items is 2 weeks unless marked as ready to ship (In which case they will ship out within 2 business days)
RUSH PROCESSING FEE - Processing time is 7 business days, and covers the cost of the seamstress/crafter to complete the item(s) early. Shipping costs are in addition to the rush processing fee.
Shipping & Delivery
All orders are shipped in the Domestic US are sent via usps priority mail and take 2-3 days to arrive. International packages are sent via usps first class mail and take 6-14 days to arrive.
EXPRESS SHIPPING FEE - express shipping is an add on to cover the remaining cost to express the package to you. This is I'm addition to the shipping cost in your cart. US orders are shipped via usps express and take 1-2 days to arrive. International orders are sent via DHL and take 1-3 days to arrive.
For international orders:
In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. **When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.**
Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.
Privacy & Security
We respect your right to privacy at Delor Couture we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Delor Couture does not store your credit card information. Delor Couture will not rent or sell your name or personal information without your permission. Delor Couture reserves the right to update this privacy policy at any time.
Returns and Exchanges
SALE ITEMS ARE NOT EXCHANGEABLE OR RETURNABLE -- Items include any that were marked down for sale. Items that were not on sale are subject to our regular return/exchange policies.
Due to the custom nature of our items, we accept returns/exchanges within 7 BUSINESS DAYS OF RECEIVING YOUR ITEM. The items must be in their original condition, and can not be worn, altered, washed, or damaged in any way. Please watch for makeup marks, deoderant marks, pet hair, and strong smells when putting on the gowns!
Returns are subject to a 30% restocking fee. Shipping and rush charges are non refundable. Buyer to pay return shipping.
PLEASE NOTE - IF any changes are requested outside of our regular pattern, the gown will then be considered CUSTOM and is NOT EXCHANGEABLE as we can no longer sell it as a regular gown in our shop. I.E. changes to length of gown/cut to length, special sizing (marilyn gown body cut shorter/longer than our regular 26"), large bust sizes, custom mixed gown colors - PLEASE MAKE SURE YOU ADD THE CORRECT SIZING TO THE NOTES AT CHECKOUT, CONTACT US WITH ANY QUESTIONS
If your package does not arrive on time DUE TO OUR ERROR (i.e. it shipped late, or incorrect shipping method), we will refund your purchase after the items are sent back, received in our store, and inspected. If the item is lost by usps (NO DELIVERED STATUS) and is not delivered after 7 days of opening a case with usps, we will refund the purchase and continue the investigation. If the package is showing delivered and the address was correct, and you do not have your item, it is the responsibility of the buyer to contact usps to file a claim. Please keep in mind that once the packages are dropped at the post office, they are out of our hands, please plan ahead!
Currency Conversions
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator
Legal
All content on this site, including, but not limited to:
informational content, graphic images, and program code such as html and javascript are the copywritten material of Delor Couture and may not be reproduced in any manner without the expressed written consent of Delor Couture. All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Delor Couture reserves the right to refuse to sell the item at the listed price.
Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Delor Couture shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Delor Couture shall issue a credit to your credit card account in the amount of the incorrect price.
Mailing List
Adding yourself to our mailing list ensures you will be aware of upcoming sales and discounts. To ensure your privacy we do not share any mailing lists or email address to outside companies or affiliates.
Additional Policies and FAQs
Please contact me if you are interested in purchasing items for wholesale or consignment.
PHOTOGRAPHER DISCOUNT:
I offer a 20% discount in exchange for watermarked photos of my work in action. This coupon is ongoing, and is not valid with any other offer. **This discount is for PHOTOGRAPHERS ONLY** If you are a blogger, or have a large fan base, contact me.
The photographer discount is given in exchange for watermarked photos of the gown in use by your studio. You are required to tag Sew Trendy Accessories in all Facebook, Google+, instagram, published work, and blog posts that my items are featured in. In return, I look forward to sharing the photos on my social networking pages to help drive more business your direction. I am Excited to work with you!!!